Policies – Three Irish Girls Yarn Inc

Policies

Terms:  We accept credit cards and Paypal. 

 

Shipping/Returns: 

Domestic Packages:

We ship all domestic packages via United States Postal Service PRIORITY Mail (USPS), approximately 20-30 business days after the receipt of your order, or 20-35 business days if it is a sale day, due to the large volume of orders. The general shipping times for USPS Priority mail are as follows:

In the USA – priority shipments generally take 3 – 5 business days.

Shipping wait times are an approximation and not a guarantee.

Domestic packages are shipped via Priority Mail as they can be insured and tracked with this service. Three Irish Girls Yarn Inc. is not responsible for any lost or stolen items once shipped. We cannot replace the lost or stolen items once the order has left our facility

International Packages:

We ship all International packages via United States Postal Service FIRST Class Mail, approximately 20-30 business days after the receipt of your order, or 25-40 business days if it is a sale day, due to the large volume of orders. The general shipping times for USPS First Class Mail are as follows:

All International first class shipments generally take 2 – 12 weeks to deliver.

Shipping wait times are an approximation from our experiences with First Class Mail International, as USPS does not guarantee the delivery of the packages in a certain time frame with First Class Mail International.

*All International orders over 4 pounds in weight must be shipped via USPS Priority Mail as First Class mail for this weight class in not available via USPS regulations. If your order is over the 4lb limit, we will invoice you via PayPal for the difference in the label cost, and what was originally paid.

International First Class packages cannot be insured or accounted for once they have left our offices as USPS does not offer these services on First Class packages. If you would like your International Package to be shipped via USPS Priority Mail instead contact us directly at threeirishgirls@gmail.com to make these arrangements.

All international customers are responsible for their country’s customs fees and duties. Fees vary from country to country and threeirishgirls.com is not responsible for these fees.
Customs forms are filled out in accordance with International law to accurately reflect value and contents of the package. Packages cannot be marked as “gifts” as this is illegal.

Returns:
We want you to be happy with our products. Contacting us with questions before placing your order helps to ensure that the item you purchase will meet your needs. In the unlikely event that there is a problem, we want to rectify the situation, so please let us know. Unfortunately, we cannot offer returns on club memberships or patterns.  We will happily work with you regarding flawed or damaged skeins, but please contact us first prior to your return at threeirishgirls@gmail.com to request a return shipping label.

Please, allow up to four weeks for all returns/exchanges to be received and processed.